Service Desk Manager
This system is unique in the way that it can integrate sales and service requirements into one platform allowing sales staff to follow up on communication through the call-centre.
Sales leads can be allocated within the system to a user with embedded roles and functions attached. Management can easily see where in the sales process the lead has evolved to and assist the sales person where needed.
With information sensitive permission control, each person within the organisation has access only to information pertinent to them. All actions are recorded by each individual enabling management to draw a multiple of customisable reports for analysis.
The system makes light work of attaching documents, emails, phone calls and any other required correspondence during an interaction with a client. Through this process management has instant access to any information they may require instantly.
The system also incorporates easy to use mass communication tools such bulk sms and emailing features.
Customisable dashboards are displayed according to each users role to ensure that roles within the organisation are monitored and attended to timeously. Staff can be assisted with timelines and poor performance is indicated at a glance.
The system uses a web interface allowing personnel to access any information applicable to them anywhere at any time. This function vastly improves service levels to your clients and allows staff who are on the road to have access to all information required by them
The software can be configured and customised to suit almost any industry where there is an interaction with clients at all levels in your company.
- Call Centres
- Sales Teams
- Management Teams
- Service Personne